Costanoa Policies
Following these guidelines will ensure an enjoyable experience for all our guests. Thank you in advance for reviewing and adhering respectfully to our policies!
Check-in Check-out
For All Lodge, Cabin, and Tent Bungalow accommodations check-in is at 4:00pm the day of arrival
Check out time is 12:00 noon
For all RV and pitch-your-own-tent sites KOA Campground check-in time is 2:00pm
Late check out must be approved in advance by the Front Desk. Any check out between the hours of 12 noon and 3PM will be charged a half day rate. After 3 PM a full day rate will apply
Reservations
• All reservations must be guaranteed with a credit card
• An advanced deposit of the first night’s room and tax is required. Your credit card will be charged at the time the reservation is made
• The maximum stay in any for any guests is 14 days unless approved prior to arrival by the General Manager
• Please note our online booking system may not reflect all of our availability. If you do not see your preferred accommodation, please contact the front desk for details at 650-879-1100
• As a safety precaution, unless otherwise specified by the reservation holder, Costanoa will only give out keys at time of registration to the guest(s) whose name is listed on the reservation. Upon Check in guest will be asked for a valid ID and Credit Card.
• Reservations may be booked up to 12 months in advance
• Guests under the age of 18 must provide a credit card authorization provided by a party 18 years or older
• No rollaways are available for any room or tent bungalow accommodation unless otherwise noted
• Costanoa does not provide cribs or pack ‘n plays
• For group or wedding reservations block of rooms, please contact our Sales department at 650-879-7307.
Cancellations
• All reservations must be canceled 72 hours prior to the arrival date for a refund. A $10.00 processing fee will be charged for all canceled reservations
• Any “no shows” will be charged for one night’s rate
• Early Departure Guests who check out prior to their scheduled departure date are subject to an early departure fee of one night
• The cancellation policy may be slightly different if your reservation is part of a group or wedding. Please contact our group reservations department for additional information at 650-879-7307.
Parking Fees
When visiting our property, we encourage guests to consider carpooling options whenever possible. For those who choose to bring a vehicle, we have implemented a parking fee to support our commitment to sustainability and to pursue our conservation efforts.
Parking Fee Details
A fee of $10.00 per night per vehicle for up to two vehicles, (non-refundable) will be charged for parking. All fully electric vehicles are exempt from our parking fee, thank you for your support in reduced Greenhouse Gas Emissions and Air Pollution.
Parking Locations
Lodge
Douglas Fir Cabins
Tent Bungalows
Pet Policies
At Costanoa, we understand that pets are an integral part of your family and we are delighted to welcome well-behaved furry companions. We have established a few policies to ensure a comfortable and enjoyable stay for all guests. Thank you for your cooperation.
Non-Refundable Pet Fee of $125
A non-refundable pet fee of $125.00 will be charged per stay of up to 5 room nights, on the 6th night we require the pet fee to be paid in full. $25.00 of the pet fee is designated for additional cleaning services to maintain a
pristine environment for all guests.
Pet Friendly Accommodations
Coastal Cabins, Douglas Fir Cabins, & Tent Bungalows
One Pet per Accommodation Only
Pet Size Limitation
Pets must weigh 50 pounds or less.
Damages and Disturbances
Guests are fully responsible for any damage caused by their pets to the accommodations, and expected to compensate for disturbances caused by their pets, ensuring a peaceful environment for all.
Leash Requirement
For the safety of all guests and pets, we kindly request that pets remain on a leash while on hotel grounds.
Restricted Areas
Pets are not allowed to enter retail and restaurant outlets within the hotel premises.
Pet Relief Responsibility
Pet owners are responsible for ensuring their pets relieve themselves in designated pet relief areas. Please promptly clean up after your pet to maintain the cleanliness of our grounds.
We Thank You!
From all of us here at Costanoa, we thank you in advance for respecting our policies. With your cooperation we can create a harmonious and enjoyable environment for all guests.